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Web site purchase Terms and Conditions

   

Before making any purchase from 0/3baby via this web site, please read the following Terms and Conditions carefully. We may vary these
terms from time to time and you should check them each time before you make a new purchase.

 
 How do I place order online?   
1. Click on "Products and On-line Shopping" Button
2. Select the delivery destination before access to the products.
3. Choose the product catagory you're interested in, and double click the left mouse button for product details.
Example: Click on "Strollers" category if I want to look for a stroller. (Or) Search for all items of specific brand.
Example: Enter "Peg Perego" and enter "Go"
4. Browse this page; Double click the left mouse button can enlarge the product shot and provide more information. Then look for the product you would like to purchase.
5. When you have found the products you would like to purchase, click on the "shopping cart" icon at the bottom of the product's description; where it says "Add 1 pcs to cart"
6. Once you have clicked the shopping cart icon, you will find that the top right orange corner of this page, where it states "Shopping Cart - # of Items" will indicate 1 pcs.
7. If you want to shop for more products, repeat Step 3 – 6 before you proceed onto Step 8.
8. When you have finished shopping, click onto the blue shopping cart box.
9. The screen will now display your selected products. Click onto "Check Out" to make payment and input your personal information.
10. Please fill in the order form and click onto "Submit" to send your order to us and connect to secured payment gateway.
11. Input your credit card information. If the payment has been accepted by the credit card company, we will receive your purchase order.
12. Upon receiving the order, we will confirm the acceptance by email.
13. Security capabilities and policy for transmission of payment card details:
For all the orders, you are required to make the payment online using VISA or MasterCard. The online transaction processing is provided by PayDollar using the highest commercially available encryption technology - 128-bit SSL encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted.
 
 How do I pay for my products?   
1. We can accept VISA, MASTER and CHINA UNIONPAY cards.
2. We will issue confirmation within 48 hours after receipt of your order. We will notify you if we can deliver the goods you have ordered. The value of the undelivered goods will be refunded to your credit card account within 30 days
3. Once the order is confirmed, you can not make change before the delivery. If you want to make change, we will charge you 20% of your order amount as the administration fee. Please submit your information to us in order to cancel your order. Then, we will refund 80% of goods value from your first order.
 
 WEB ORDER DELIVERY POLICY   
Hong Kong Delivery
 
1. Delivery can only be made for Hong Kong Island, Kowloon and New Territories, Ma Wan, Discovery Bay and Tung Chung, addresses. This excludes the Lautau Island, Cheung Chau addresses.
2. All the products will be delivered by Hong Kong courier company and delivery time will be arranged by this courier company.
 
International Delivery
 
1. If you have selected the delivery locations other than Hong Kong, all prices and door-to-door delivery charges to international addresses are displayed in Hong Kong dollar.
Only Mainland China delivery has included the import tax.
2. Products will be delivered by Hong Kong Speed Post and Courier Company.
3. All delivery locations are displayed in our website
 
 WEB ORDER EXCHANGE POLICY   
 
Defective products or incorrect products
 
1. We can offer one exchange only if you received a damaged, defective, or incorrect product within 14 days after receipt of the goods. Goods must be unused at its original packing together with original proof of purchase and delivery note. No exceptions.
2.

Exchange procedure is simply fill out the "contact us" form that you can find it from our website and send us the form and digital photos to our email service@o3baby.com.hk for our reference. We will inform you once we have verified your information and ask you to send the goods to our office along the original receipt. We do not accept photocopied receipt. Please make copy of your original receipt.

3. You have to return the defective goods to our office via prepaid, insured and traceable method.
4. We will be responsible for the return delivery fee.
5. Exchange must be made directly to our office. Shop exchange is not allowed.
6. Delivery and handling charges are nonrefundable.
   

Address:
0/3 baby collection
Block A, 7/F Unit J
Marvel Industrial Building, 25-31 Kwai Fung Crescent
Kwai Fong, Hong Kong

 
Exchange for other goods
 
1. If you are not satisfied with the goods you selected, we can offer one exchange within 14 days after receipt of the goods. Goods must be unused at its original packing together with original proof of purchase and delivery note. No exceptions.
2.

Made to order items and special order items cannot be exchanged.

3. We will exchange the goods based on the value of original receipt. No refund.
4. Exchange procedure is simply fill out the "Contact us" form that you can find it from our website and send the information to our email address: service@o3baby.com.hk. Please send the goods to our office along the original receipt. We do not accept photocopied receipt. We will send the goods to you after we have received your returned goods.
5. You can exchange the item by sending back to us via prepaid, insured, traceable method to ensure a safe and documented delivery to our office.
6. Customers will be responsible for both the delivery fee to our office and the return delivery fee to your address.
7.

Exchange must be made directly to our office. Shop exchange is not allowed.

8. Address:
0/3 baby collection
Block A, 7/F Unit J,
Marvel Industrial Building, 25-31 Kwai Fung Crescent,
Kwai Fong, Hong Kong
9. Only goods bought from 0/3 Baby Collection web site can be exchanged.
10. No exchange for on sale goods.
11. Delivery and handling charges are nonrefundable.
 
 OTHER TERMS & CONDITIONS   
1. Upon delivery, customer should check the quantity and the quality of the ordered items. Whatsoever damages occurred, customer should notify us immediately, or call our Hotline directly at 2422 2101. Otherwise, no indemnification will be reimbursed.
2. Our company's authorized personnel will judge manufacturing defect of products.
3. Should there be any dispute on the delivered goods, the display item at our stores will be treated as the final standard.
4. 0/3 Baby Collection reserves the right to amend any terms and conditions without prior notice. 
5. In case of any disputes, 0/3 Baby Collection's decision is final. 
 
 PRIVACY POLICY   
At o3baby.com.hk, we are strongly committed to protecting your privacy. Use of such personal data will help us to add more products and services of interest to you and also to ensure that your shopping experience with us is an enjoyable and personalized one. Please read on for more details on our policies and practices in relation to personal data:
 
Our Pledge:
 
We pledge to meet fully, and where possible exceed, in complying with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.
 
What information do we collect, and how do we use it?
 
Types of personal data that may be collected or held by us include:
 
1. name;
2. contact details including telephone number, fax number, address, email address, pager number, etc.;
3. inquiries, suggestions or opinions;
4. credit card number if you place an order with us.
 

We collect personal data about you from various types of sources and hold such personal data for the following purposes:

 
1. sending information in relation to our products and services, activities, competitions, promotions and events;
2. marketing and promotional purposes for us, our vendors and business partners and other selected companies;
3. joint marketing schemes with other parties;
4. customizing the advertising and content you visit so as to streamline your shopping experience at our site and to provide personalized     marketing and promotional information;
5. fulfilling your orders for products and services, order processing and payment clearing;
6. responding to your inquiries;
7. collecting statistical information, conducting analysis and providing anonymous reporting for internal and external clients;
8. conducting surveys relating to our customers, products or services;
9. evaluation and further enhancement of our products and services;
10. fulfilling any purpose directly related to the above purposes.
 
The provision of such personal data is voluntary.
 
 
 
網上購物條款    

在0/3 baby網站訂購產品之前,請詳細以下資料。我們在按時修定內容,因此每次購物前請閱讀清楚。

 
 怎能在網上訂購?  
1. 按一下"產品及網上購物"按鈕
2. 你必須先選擇送貨目的地,然後按” 進入”,再選擇下方之產品類別。
3. 選定你心目中有興趣的產品類別, 然後在左手邊按兩次該類別, 選擇貨品詳情。
例如: 你心目中想看手推車, 在左手邊按一下" 嬰兒車 "便會顯示出所有嬰兒車款式,或可從檢索按鈕中選擇或打上你要找的牌子. 例如: 選擇或打上”Peg Perego”, 之後按"去"
4. 在不同款式的產品中,按滑鼠左手邊按鈕兩次可放大圖方及詳細內容,之後選擇一款合你心意的。
5. 當你找到你想購買的產品後, 你可以在產品之下找到 一句"加 1 到購物籃”
最後按一下"購物車子"的圖案按鈕確認。
6. 當你按一下"購物車子"的圖案按鈕後,你便會發現右上角橙色方格的購物車子項目出現1件數量及現時金額。
7. 如果你想再選購更多的產品, 請重覆步驟3-6, 之後才繼續以下部份。
8. 當你完成購物時,請按右上角藍色"購物車子"的按鈕。
9. 畫面上將會顯示你所選擇的貨品資料, 按上"付款" 去付款及輸入送貨資料。
10. 請填上有關的資料, 然後按一下"遞交" 按鈕,便轉到信用咭付款中心。
11. 輸入付款資料,如成功接受信用咭付款後,我們便會收到你的訂購資料。
12. 接獲訂購資料, 我們會致電郵給你,確定有關訂單。
13. 如閣下訂購之貨沒有存貨,我們會以電郵通知,將不能付貨之款項45工作天內退回給閣下信用咭戶口。
14. 信用咭付款保安核實:
閣下訂單經由 VISA或MASTER信用咭付款,由聯款通(香港)有限公司提供的網上保安付款網頁。閣下的付款資料將會以128位元SSL的加密裝置傳送至銀行作為交易轉賬之用,所有上傳的個人資料(包括姓名、地址、信用咭號碼及密碼均經先進的SSL(Secure Socket Layer)128 bit傳輸加密機制 處理,以保障您資料傳送時的安全。
 
 怎樣在網上付錢?  
1. 我們接受VISA, MASTER及中國銀聯信用咭付款。
2. 我們會在收到你的訂單及信用咭公司確認後48時內發出確認電郵。我們會通知閣下付貨時間。如閣下訂購之貨沒有存貨,我們會將不能付貨之款項30天內退回給閣下信用咭戶口。
3. 確認你的訂單之後,閣下之訂單內容,例如顏色,數量,送貨,資料等等不可更改。如要更改我們每次收取20%之貨額作手續費。情序是要先通知取消閣下訂貨單,我們會將80%之貨款退回給閣下信用咭戶口。
 
 網上訂購付貨條款  
付貨到香港地區
 
1. 送貨地區只限香港島,九龍及新界地區,愉景灣,東涌及馬灣。離島地區,如:大嶼山,長洲等地方恕不提供送貨。
2. 送貨時間由本地速遞公司決定。
 
付貨到世界各地
 
1. 如你已選擇送貨目的地為世界各地,產品價錢和送到府上之運費將以港元顯示。只有中國地方之運費包括入口稅。
2. 貨品經由速遞公司及香港郵政局提供服務。
3. 所有現時我們能付貨的地區已在目的地中顯示。
 
 網上購物換貨政策  
 
品質有問題或誤送之產品
 
1. 如收貨後發現產品手工、物料上或誤送問題出現。請在14天之內通知我們進行更換,貨物必須未經使用及保留原裝的包裝,並要出示正本的購買証明或送貨單。沒有例外。
2.

程序是在網站『聯絡我們』填上資料及加上顯示產品問題的數碼相片,以電郵通知我們service@o3baby.com.hk。如經我們證實產品問題後,再通知閤下連同正本的購買証明或送貨單及產品寄回給我們。收到貨後我們將更換產品寄回。

3. 當你寄回有問題產品到本公司時,請預付運貨、保險等手續。同時以可追查付運情況方寄回本公司辦理。
4. 當你寄回要更換的產品到本公司時,運貨由本公司負責。
5. 更換貨物不可在03 baby 門市,沒有例外。
6. 送貨費或手續費是一律不獲退還。
   
地址: 0/3 baby collection
香港葵涌葵豐街25-31號
華業大廈A座
7/F, J室
 
更換其他產品
 
1. 如收貨後,產品未能符合你的要求,我們可替閣下更換1次。
收貨後必須在14天內通知我們。貨物必須未經使用及保留原裝的包裝,並要出示正本的購買証明或送貨單。沒有例外。
2.

我們不會更換為顧客特別訂購或訂造的產品。

3. 我們跟據貨價進行更換貨物,不會退款。
4. 程序是在從我們網站『聯絡我們』表格上,填上資料,以電郵通知我們service@o3baby.com.hk。之後請連同正本的購買証明或送貨單及產品寄回給我們。購買証明副本恕不接受,收到貨後我們將更換產品寄回。
5. 當你寄回要更換的產品到本公司時,請預付運貨、保險等手續。同時以可追查付運情況方寄回本公司辦理。
6. 顧客須負責交回本公司之運費及貨物寄回的運費。
7. 貨物不可在香港03 baby 門市更換,沒有例外。
8. 地址: 03 baby collection
香港葵涌葵豐街25-31號
華業大廈A座
7/F, J室
9. 只有在03baby網站購買之貨品才可更換。
10. 特價貨品不能更換。
11. 送貨費或手續費是一律不獲退還。
 
 其他細則及條款  
1. 顧客在收貨時必須即場點清數量及檢查質量是否有問題。如有任何問題請即時致電門市或 2612-1390。.
2. 產品是否生產上出錯是由本公司受權的職員去判斷及確認。
3. 顧客在收取所訂購之貨品時,如發現任何差異,一律以門市陳列之樣辦為準。
4. 03baby Collection有權保留任何改變或更正有關條款而不作另行通知。
5. 如有任何爭議, 03 Baby Collection’s 擁有最後的決策權。
 
 私隱政策  
o3baby.com.hk 承諾致力保護你的私隱。我們透過此網站所收集你的資料用以幫助我們提供更多更適合你的產品和服務,和確保你能有個人化及愉快的購物經驗,請繼續閱讀以下之私隱及有關個人資料的處理。
 
我們的保證
 
我們致力去保障你的私隱。我們旨在完全符合香港特別行政區的《個人資料(私隱)條例》(第486章)所規定的要求及在可行的情況之下提供超過上述條例要求之保障,為達到此目的,我們會確保我們的員工達最嚴謹的安全及保密指標。
 
我們收集甚麼資料?我們怎樣使用這些資料?
 
我們會搜集及保存的個人資料包括以下類別:
 
1. 姓名;
2. 聯絡資料包括電話號碼、傳真號碼、地址、電郵、傳呼號碼,等;
3. 詢問、提議或意見;
4. 信用卡號碼 (如你曾經訂購我們的產品)。
 

我們從不同的途徑搜集你的個人資料及保存該資料作以下用途:

 
1. 發出與我們的產品及服務、活動、比賽、推廣及項目有關的資訊;
2. 有關與本公司、本公司之供應商、業務伙伴及其他特選商號之市場推廣;
3. 與其他合作伙伴合作之市場推廣;
4. 務求令你透過此網站購物時有度身訂造及愉快的購物經驗,並提供個人化的市場推廣資訊,我們會剪裁網頁的廣告與內容;
5. 以完成你對我們的產品及服務、訂單處理及的付款結算的要求;
6. 回應你的查詢;
7. 搜集統計資料、進行分析及提供不記名報告予內部及對外的客戶;
8. 進行與客戶、產品或服務有關的調查;
9. 對產品及服務質素進一步提升作出評估;或
10. 達到任何與以上所述有直接關連的目的。
 
該個人資料的提供完全是自願性質。
 
 
 
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